Privacy Policy

At Divinity Crystals (an operating division of Nirmal Gyan Enterprises, Dehradun), we value the trust you place in us when acquiring authentic, lab-certified healing crystals and gemstones. This Privacy Policy strictly outlines how we collect, use, and protect your personal and transactional information across our global e-commerce platform.

1. Information We Collect

To process your acquisitions securely and provide a seamless, personalized experience, we collect specific data points during your journey:

• Personal Identifiers: Name, secure shipping address, email address, and WhatsApp/mobile number for order verification and transit updates.
• Transactional Data: Payment details processed securely via our encrypted, bank-grade payment gateways. (Note: We do not store full credit card numbers on our local servers).
• Technical Data: Device information, IP address, and browsing activity on our website to optimize platform performance and UX.

2. How We Utilize Your Data

We utilize your information strictly to facilitate and secure your e-commerce experience:

• Fulfillment: To process, cleanse (via Vedic acoustic methods), and deliver your gemstones safely from our Dehradun hub.
• Verification: To confirm Cash on Delivery (COD) orders and high-ticket acquisitions via WhatsApp, reducing shipping friction and fraud.
• Communication: To provide real-time logistics tracking and respond to lapidary or support inquiries.
• Updates: To send exclusive collection alerts and crystal care guides (only if you have explicitly opted into our mailing list).

3. Absolute Data Protection & Security

We operate under strict data integrity protocols aligned with our ISO 9001:2015 certification framework. We absolutely do not sell, rent, or trade your personal information to third-party data brokers. We employ industry-standard 256-bit SSL encryption to protect your transaction data during checkout, ensuring your financial information remains insulated.

4. Your Rights & Control

You maintain full control over the personal information we hold. You have the right to request access to, correction of, or deletion of your account data. To exercise these rights, or to opt out of marketing communications, please contact our Corporate Support team directly.

5. Contact Our Privacy Team

If you have any questions regarding this Privacy Policy or how your data is handled during the fulfillment of your crystal acquisitions, our Dehradun-based compliance team is available.